Ordering Our Products

IN Ordering our Products we offer several shipping options depending upon the size and type of item(s) ordered. Unless other wise stated the shipping and insurance costs are not included in the sales price. All shipping and handling costs must be prepaid in US bank funds cleared prior to delivery of the item(s) to the customer. . .
Tile murals are compact items weighing under 60 lbs. They will be shipped ( Ground UPS 4th day ). All [tile] murals shipments must be shipped insured.
Painted  [ Canvas  Murals ] can be carefully rolled into tubes and shipped
( FEDEX 2nd Night ), ( FEDEX oversize ) or ( Ground UPS 4th day ) delivery. All painted [canvas murals] shipments must be shipped insured.
Large pieces of furniture and must be shipped by a professional bonded transport and must be approved in advance as they are prepaid by the customer. All painted furniture and [Finished Furniture Product] shipments must be shipped insured
Paintings must be shipped by a professional bonded transport must be crated with special handling instructions and must are prepaid by the customer All paintings [Oil, Acrylic and Watercolor Product] shipments must be shipped insured.
Any large item(s) must be insured and some item(s) such as large framed paintings must be crated with special handling instructions.
Since we have large variety of services and products a variety of delivery and shipping systems and methods available, care is required to provide the correct means of delivery for each item with every order.
Please review the chart below about Shipping Items, below, for a approximation of various delivery costs and methods about the cost of the item(s) then contact us.
For each product ordered, please specify the name or the description, of the desired item(s), then calculate the approximate shipping costs.

Shipping Items		Price ( US $ )
Hand Painted Furniture 60 to 1200 .lbs		$60.00 to $450.00
Hand Painted Tile 5 to 60 .lbs		$20.00 to 60.00
Murals and Paintings 20 to 60 .lbs		$30.00 to 350.00
Shipping is to continental United States. Please e-mail us for shipping cost to Alaska,   Hawaii, and countries other than US.		Questions about Shipping
Shipping outside the continental United States. Please e-mail us for shipping cost to Alaska, Hawaii, and other Countries other than USA.

Ordering Hand Painted Furniture

Design by Diane offers you a large variety of furniture art processes and makeover possibilities. Weather you have a new or older piece to be refinished or need to order a new piece or custom order a piece of furniture we can help you every step of the way.
IN requesting a furniture selection please provide as much information possible about the piece you wish to order including characteristics about the piece you have in mind such as wood type, color background, color schemes and foreground, color accents, physical attachments such a drawers and does and accurate width, height and depth measurements.
From our website the price of each piece of furniture has its price listed above it, next to the SOLD markup tag with a brief description.
IN placing a request with us for furniture products please include location and name of the product that you saw on our website. Please include all the information which you viewed from the website to assist us in your identifying your selection when you contact us.
We offer a variety furniture categories that we can refinish in a variety of sizes and classes. You can restore a piece of furniture that you already have. You can direct us to a other manufacturers product that you desire. Finally you can choose from a selection of furniture offered through Franco's Fine Furniture Collections and Showroom. We can work closely with you to find the selection of your choosing.
Contact us today for a free consultation and set up an appointment to discuss and review our products and portfolios.

Some of the furniture displayed on our web pages are non stock items that are sold and no longer available on our current inventory lists. However we can assist you with the order a similar item that is SOLD or is an older piece out of stock. When an order is approved we work with the customer to locate a piece that are similar in design and proportion. The piece can be finished as a custom paint scheme, with distinct colors of your choosing or one we work up the original color scheme displayed on the website. Once an order has been placed and verifications made, the order will take about 4 to 8 weeks to complete. We require a 50% deposit with any order requested on furniture. The balance due upon completion of the project. No item will be shipped until full payment is made and funds have cleared the bank There are several options at your disposal.

Option 1: ( order a similar or new product ) presented on our website.

Option 2: ( finish a new or refinish a old product ) you ship us.

Option 3: ( finish a new or refinish a old product ) that you send to us.

Option 4: ( refinish a old product ) a product we order for you.

All shipping costs varies depending on a items, size, destination and calendar schedule. Unless other wise stated the shipping and insurance costs are not included in the sales price.
All shipping and handling costs must be prepaid in US bank funds cleared prior to delivery of the item(s) to the customer.

Don't hesitate to e-mail the (Manager) at Design by Diane at . . .

manager@designbydiane.com or furniture@designbydiane.com

for information on shipping costs (which is based on your ship-to address)  and any other special requirements such as frame size changes, mat selections, colors and specialty wrapping as any other questions about product or destination charges . . .

If you are in the area and would like to set up an appointment to examine a particular work or our portfolios please call:

1 (203) 698 0099 for voice.
1 (203) 698 0099 for fax.

Ordering Hand Painted Tile

Hand Painted Tiles however are fabricated entirely in house by us. This means that the customer selects the individual tile styles, sizes and overall mural dimensions, but cannot ship us tiles that they have pre-purchased.
We offer Hand Painted Tile Murals in variety of matched tumbled marbles and traditional marble styles.
Hand painted tile murals are available in a variety of width and heigth dimensions ranging size from 1.ft X 1.ft up to 5.ft X 7.ft. Please note that larger hand painted tile murals are available upon request.
The individual tile pieces can be selected from 4.in X 4.in and 6.in X 6.in for best results. Larger tile pieces are available upon request. Custom borders can be provided at additional cost from 1.in X 1.in matched small tiles.
We have a extensive collection of tile patterns, murals, in our collection.

All shipping costs varies depending on a items, size, destination and calendar schedule. Unless other wise stated the shipping and insurance costs are not included in the sales price.
All shipping and handling costs must be prepaid in US bank funds cleared prior to delivery of the item(s) to the customer.

Call for further information about Hand Painted Tile Murals and Motifs.

Don't hesitate to e-mail the (Manager) at Design by Diane at . . .

manager@designbydiane.com or tile@designbydiane.com

for information on shipping costs (which is based on your ship-to address)  and any other special requirements such as frame size changes, mat selections, colors and specialty wrapping as any other questions about product or destination charges . . .

If you are in the area and would like to set up an appointment to examine a particular work or our portfolios please call:

1 (203) 698 0099 for voice.
1 (203) 698 0099 for fax.

Ordering Paintings

IN placing a request for a Painting please include location and name of the painting you saw on our website. Please include all the information which you viewed to assist us in your identifying your selection when you contact us.

We offer framed and unframed canvases in a number of sizes.

Please Call us to ask about current works in progress.

In addition we can work with you on a customized frame and matte selection. Remember framed paintings that are available will include the outside dimension of the frame in addition to including the canvas dimensions.

All our paintings are signed by the artist and sent with a certificate of authentication with a history and brief description about the piece.

If you are in the area and would like to set up an appointment to examine a particular work please call:
1 (203) 854 6687 voice
1 (203 698) 0099 message

IN Ordering our Paintings the price of each painting is listed above it, next to the SOLD markup listing with a brief description of the paintings information. All measurements in are inches; for example, 38" X  42" and  thirty-eight inches high by forty-two inches wide. As oil and acrylic paintings are not matted and watercolor paintings contain a cutout matte. The sizes mentioned  depict the total exterior dimensions with the display with the painting components included with each
IN placing a request for a Painting please include location and name of the painting you saw on our website. Please include all the information which you viewed to assist us in your identifying your selection when you contact us.
The frame dimensions and the matte dimensions serve the same processes of decoration and centering a watercolor painting as does a frame centering a oil painting.

All shipping costs varies depending on a items, size, destination and calendar schedule. Unless other wise stated the shipping and insurance costs are not included in the sales price.
All shipping and handling costs must be prepaid in US bank funds cleared prior to delivery of the item(s) to the customer.

All our oil, acrylic and watercolor paintings must be shipped  in a wooden packing crate, which is included in the shipping charge and pieces that require special handling instructions and are usually shipped as "oversize".

Don't hesitate to e-mail the (Manager) at Design by Diane at . . .

manager@designbydiane.com or paintings@designbydiane.com

for information on shipping costs (which is based on your ship-to address), and any other special requirements such as frame styles and sizes, mat selections, mat colors and any other questions about product or destination charges . . .

If you are in the area and would like to set up an appointment to examine a particular work or our portfolios please call:

1 (203) 698 0099 for voice.
1 (203) 698 0099 for fax.

Ordering Murals

IN Ordering our Murals please contact us and discuss the style and approximate dimensions that you have in mind. We offer a large variety of styles and selections.
Our Murals can be custom designed to be applied on ceilings, walls and floors.
We also receive requests to paint small murals on desks, tables, chests, armoires dressers and other types of furniture.
Our Murals are directly painted to ceiling, wall and floor areas or applied on canvas panels that are attached to border, ceiling, wall and areas.
Our Mural styles come in the following shapes: round, oval, octagon, triangle, square, rectangle as either plain or complex mural selections.
Our Mural themes include but are not limited to: angels, bougainvillea, trellis, window, room, arch, arch way, arch window arch door, niche, water, sunset, woodland, tropical, pathway, custom, scenery, modern, items for views and scenes.
IN requesting a mural theme our please indicate if the item is a for a wall, floor or ceiling area of to be applied to a piece of furniture. From our website the price of each mural is listed above it, next to the SOLD markup with a brief description. Please include the information which you viewed to help make that your request to us. Please provide descriptions of the area that you want to place the mural and approximate style, theme, width, height or shape measurement when you contact us.

We offer a variety mural designs in a number of sizes. We can choose one from a selection that you desire by contacting us and setting up an appointment.

All shipping costs varies depending on a items, size, destination and calendar schedule. Unless other wise stated the shipping and insurance costs are not included in the sales price.
All shipping and handling costs must be prepaid in US bank funds cleared prior to delivery of the item(s) to the customer.

All our hand painted canvas murals must be shipped insured in oversize plastic or cardboard containers marked oversize, which is included in the shipping charge and pieces that require special handling instructions and are usually shipped  and marked as "oversize".

**NOTE** We no longer are offering Printing services for Large Format Canvas and Paper Murals from our Gallery and Studio Murals.

Please Call us to ask about current works in progress.

All our Murals are signed by the artist and sent with a certificate of authentication with a history and brief description about the piece.

If you are in the area and would like to set up an appointment to examine a particular work or our portfolios please call:

1 (203) 698 0099 for voice.
1 (203) 698 0099 for fax.

Don't hesitate to e-mail the (Manager) at Design by Diane at,

manager@designbydiane.com or murals@designbydiane.com

for information on shipping costs (which is based on your ship-to address) and any other special requirements such as frame size changes, mat size selections, colors and any other questions about product or destination charges . . .

Payment Methods

Gather together all the ordering information mentioned above. Be sure to include your name, address, and phone number, as well as a contact address that you can be reached at. . . Then complete your request by one of the following methods:

A word about our shipping and receiving policies. . .

We ship and receive many types of products each with its own set of handling circumstances.

First in receiving, unpacking, noting and documenting the condition of the merchandise and then  processing the order requirements.

Secondly in noting and documenting the condition of the merchandise repacking reshipping if merchandise back to the customer . At this point the customer has several options if for some reason the merchandise was damaged in transit or handling in transit.

1. If defects are discovered upon delivery the customer must contact us immediately by telephone or fax machine and report the accident.

2. The customer must notify his shipping company, and insurer an then return the Item(s) back to the location it was processed and shipped from. 3. The damaged merchandise must be received by us at the location it was processed within 15 days.

3. We will correct, repair or replace the item at no charge upon the validation of the claim.

4. **NOTE** Shipping damage will only be  covered if customer has purchased insurance. this is why we require it. All returns subject to a 20% re-handling surcharge. . .

We [ design by Diane and its affiliates ] carefully inspect all items that
[ design by Diane and its affiliates ] receive and or send out to insure they are in in proper receiving condition for the customer.

A word of caution about our shipping and receiving policies. . .

1. Any client who wishes to ship, create a or freight order or send Merchandise [ them self ] or through [ any other designee ] to [ Design by Diane or any of it agencies or affiliates ] must have a verified authorization to ship, issued by [ Design by Diane or any of it agencies of affiliates ] that must be approved and authorized in advance by [ Design by Diane or any of it agencies of affiliates ] in writing.

2. Any unauthorized shipments or freight orders received by [ Design by Diane or any of it agencies of affiliates ] from [1st 2nd or 3rd parties in collusions with any other 1st 2nd or 3rd parties of any other part will be immediately returned to the point of origin and reported to the appropriate authorities.